Customer Service

Other FAQs

What should I do if my sign is broken? Can I fix it myself?
What should I do if my sign stops working?
Where can I place my neon sign?
If I hear a high pitched tone, what does that mean?
How do I clean my neon sign?
Can I order custom neon signs?
What should I do if my sign is broken? Can I fix it myself?

If your newly purchased neon sign arrives with broken glass, please do not attempt to repair the sign yourself. Within 7 days of receiving your sign, please review the warranty and submit the "Return Goods" form. An EverbriteOnline customer service representative will contact you either through email or by phone to schedule a return pickup of your existing sign and delivery of a new sign.

What should I do if my sign stops working?

The EverbriteOnline Warranty covers the power supply and processed neon tubes only. The warranty does not cover accidental breakage to the glass itself. If the glass in your sign should break after 7 days of receipt. Do not attempt to repair the sign yourself. Please submit the "Return Goods" form and an EverbriteOnline customer service representative will determine if it falls under our warranty and will contact you either through email or by phone.

Where can I place my neon sign?

You should not, under any circumstance, place your neon sign outside. Outdoor placement is considered misuse of the product and would void the warranty. Your sign is constructed for indoor use only and can be placed virtually anywhere in your home. Your sign has been designed to hang on a wall, hang from the ceiling or stand on a counter or shelf. You may also want to consider hanging your sign on the interior of a window with the logo facing outward for passersby to notice. When determining where to place your sign, please keep these tips in mind:

  • In some instances, a neon sign can cause interference with radio equipment. If you are experiencing interference, try plugging your sign into a different outlet away from your television or radio. Be sure you do not damage the ground pin ("U Pin") on the plug of your power cord. Good grounding is essential for interference suppression.
  • Try to avoid displaying your sign within the path of your remote controls. This will eliminate any possible interference with an infrared remote control
  • As with any electronic device, you should never operate your sign in or near water
If I hear a high pitched tone, what does that mean?

Your neon sign operates at a 20kHz radio frequency. A high pitched tone could be audible to some, and not to others. This is normal.

How do I clean my neon sign?

Be sure to always unplug your neon sign when handling. Next, use a feather duster or a dry cloth to dust off your sign. Never use a cleaning solvent or water to clean your sign. Be very careful not to break the glass. If you do accidentally break the glass, please refer to our and submit the "Return Goods" form. An EverbriteOnline customer service representative will contact you.

Can I order custom neon signs?

EverbriteOnline mass produces neon signs for customers who place orders for the production of large quantities of signs. If your company is interested in obtaining a quote for 50 or more signs, please refer to our Contact Us page to submit contact information. An EverbriteOnline representative will promptly contact you to discuss the details. Please be sure to visit the Everbrite corporate web site at www.everbrite.com to obtain more information on all our capabilities.

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